Client testimonials

"Overall as a service, ICS are very good at what they do. What they do is unique – there are very few people that specialise in (working with) ventilated clients at home. I don’t think we have ever had any issues with the quality and calibre of staff."

Rota Manager
Complete Group Ltd

"I have not bothered to contact any other agency as they cannot supply the staff we require but I knew you could."

Senior NHS Manager
East Midlands

"Our customers were extremely happy with the implementation of the new pumps and we received excellent feedback….we covered a very large area in a small timeframe, which we couldn’t have achieved without them and without the support from ICS, the in-service training would have taken twice as long to complete."

Christine McCabe
B Braun Marketing Manager for Infusion Management Systems

Testimonials from Community Care Clients

"I am writing to express my sincere thanks and admiration for the team looking after our patient these past 8 months. I appreciate that it has not been easy, especially over the last two months, and acknowledge the professionalism, tact and empathy that all the nurses displayed during this difficult time. Nursing a patient in their own home is never particularly easy, as one is always a guest in that environment, and subject to ‘house rules’ which may on occasion conflict with that one is trying to achieve with a patient, and it is not a way of working that all nurses can automatically adapt to. Therefore, running what was effectively a mini intensive care unit at home required skills on many levels, and everyone rose to the challenge admirably. Meanwhile, I would have no hesitation in recommending Independent Clinical Services, everyone has been utterly professional throughout and a credit to the company. My thanks again to you all"

Continuing Care Co-ordinator
South West Dorset PCT

"Overall as a service, ICS are very good at what they do. What they do is unique – there are very few people that specialise in (working with) ventilated clients at home. I don’t think we have ever had any issues with the quality and calibre of staff."

Rota Manager
Complete Group Ltd

"ICS are always willing to listen to what we need, and always look at flexible ways to provide it."

Clinical Team Manager
CHC at Portsmouth City PCT

Testimonials from NHS Clients

"We’ve used ICS nurses for a variety of assignments within our trust - both general and specialist - and we have always been impressed with the quality of the nurses supplied and by the efficiency of the office teams - often responding at extremely short notice - I think the record was 3 three minutes! The provision of utilisation information has been great for monitoring purposes and the access to a website to obtain this information easily has been a real bonus. Our relationship with our representative has been excellent and any requests or queries have been dealt with efficiently and speedily.We’ve been very happy with the services provided."

Deputy Director of Nursing
South East Region

"I have not bothered to contact any other agency as they cannot supply the staff we require but I knew you could."

Senior NHS Manager
East Midlands

"I am happy to confirm that doctors supplied by yourself meet the criteria as laid down for the employment of locums, receive good assessments and more often than not are asked to either stay on or return to a further locum position."

Medical Directorate Support Manager
Cornwall Partnership NHS Trust

Testimonials from Medical Companies

"McKinley Medical needed a flexible team of nurse trainers to support our in-house team during a period of exceptional interest in trialling one of our innovative new products, the McKinley T34 Syringe Pump. ICS gained a sound understanding of our requirement and identified individuals suited to the challenges of medical device training & support. We have been very impressed by the standard of people put forward to meet our selection criteria and now have a nationwide network of trained individuals available to support our sales agents & NHS customers at short notice."

Director of UK Operations
McKinley Medical UK Limited

"Extremely impressed with the quality of nursing provided and would not hesitate to recommend ICS in the future and hopes this is the beginning of a long and happy relationship."

Director of Nursing
Medical Research Network

"Our customers were extremely happy with the implementation of the new pumps and we received excellent feedback….we covered a very large area in a small timeframe, which we couldn’t have achieved without them and without the support from ICS, the in-service training would have taken twice as long to complete."

Christine McCabe
B Braun Marketing Manager for Infusion Management Systems

Testimonials from the Independent Sector

"We are an Independent Health Care Organisation, that opened it’s first ISTC in July 2005 in Somerset. We have used ICS to supply us with additionality compliant agency nursing staff and locum doctors to meet unexpected fluctuations in workload. We looked at a number of service providers and found ICS to be very professional and responsive to our particular quality needs. We have been particularly impressed with the service provided by the Regional Manager who has managed our account. ICS have been responsive and knowledgeable. They are able to provide solutions to us that are timely and robust. The Treatment Centre has been happy with the quality of the candidates supplied and the timescale turnaround when needed urgently. ICS were of enormous benefit at the outset to get us operational. We see them as key going forward to continue filling gaps and supporting our needs."

Human Resources Manager
UK Specialist Hospitals

"Recruitment and retention of its clinical staff is of paramount importance to SMTC, and to ensure that it has robust recruitment protocols in place, it has also developed successful relationships with key clinical recruitment agencies. One such agency is ICS, who recently successfully responded to a request from SMTC to identify and place a Locum Consultant Orthopaedic Surgeon. SMTC has a rigorous clinical screening process in place to ensure that its clinicians are of the very highest calibre. Within a short lead time, ICS was able to identify and place a Locum who fulfilled all of its recognition requirements, and who successfully worked with its permanent surgical team for the full six month period of the Locum contract. SMTC remains highly impressed with the professional and responsive culture at ICS, having also recently assisted with the location and placement of a Consultant Gastroscopist, and will continue to work with them in the future."

Ralph Day BDS (Hons) MIHM
Business Development Director, SMTC

"I had a seriously ill patient in the Nuffield Hospital Plymouth who required high dependency care for most of his stay. At this time, he was looked after by nurses from your agency. I am writing to say that I was extremely impressed by their approach, skills and professionalism and think that between them did an excellent job. This was not an easy case to manage. The patient is now steadily improving but some of this is undoubtedly due to the care that he has experienced from your nurses."

Consultant General Surgeon
Plymouth Nuffield Hospital

Testimonials from Nursing Homes

"We had been using ICS for 3 years on an ad-hoc basis to cover staff shortages. We found we needed to increase the usage so as to cover night shifts as well. ICS’s Regional Manager suggested that we set up a block booking to cover the regular use and also provided us with preferential pricing. 15 months ago ICS became our sole provider of agency staff, this provided us with good continuity of care for our residents. The regularity of the staff has meant they really are a valued part of the team. ICS also provided their own Manual Handling trainer to enable both myself and my staff to comply with the Care Commission’s regulations regarding Mandatory annual training."

Manager
Banff Care Home

"Recruitment and retention of its clinical staff is of paramount importance to SMTC, and to ensure that it has robust recruitment protocols in place, it has also developed successful relationships with key clinical recruitment agencies. One such agency is ICS, who recently successfully responded to a request from SMTC to identify and place a Locum Consultant Orthopaedic Surgeon. SMTC has a rigorous clinical screening process in place to ensure that its clinicians are of the very highest calibre. Within a short lead time, ICS was able to identify and place a Locum who fulfilled all of its recognition requirements, and who successfully worked with its permanent surgical team for the full six month period of the Locum contract. SMTC remains highly impressed with the professional and responsive culture at ICS, having also recently assisted with the location and placement of a Consultant Gastroscopist, and will continue to work with them in the future."

Ralph Day BDS (Hons) MIHM
Business Development Director, SMTC

"I had a seriously ill patient in the Nuffield Hospital Plymouth who required high dependency care for most of his stay. At this time, he was looked after by nurses from your agency. I am writing to say that I was extremely impressed by their approach, skills and professionalism and think that between them did an excellent job. This was not an easy case to manage. The patient is now steadily improving but some of this is undoubtedly due to the care that he has experienced from your nurses."

Consultant General Surgeon
Plymouth Nuffield Hospital